Call Center Supervisor Job at Medallion Roofing LLC, Massachusetts

cXY4OThwaFVmZy9VNzlIZWdqd2Zwc1VXVkE9PQ==
  • Medallion Roofing LLC
  • Massachusetts

Job Description

Job Description

Job Description

Job description:

Call Center Supervisor – Inside Sales Leadership

Medallion Roofing is a fast-growing residential roofing company built on energy, integrity, and results. We're not just building roofs-we're building high-performance teams that drive growth and deliver exceptional customer experiences. As we expand, we're looking for a Call Center Team Lead who knows how to build momentum, coach for performance, and lead from the front.

Pay Rate: $80,000 plus 20% bonus

Responsibilities include:

  • Creating and maintaining a proactive, competitive, and accountable sales culture
  • Training and developing Sales Development Reps (SDRs) on product knowledge and sales techniques
  • Setting clear goals, tracking performance, and driving results across the team.
  • Leading by example-jumping on calls when needed to model top-tier execution
  • Managing the call process on the floor and providing real-time coaching and feedback.
  • Monitoring KPIs and delivering actionable insights to improve appointment setting and lead generation

Ideal candidates will have:

  • 5–10+ years of inside sales or call center leadership experience, managing 5+ team members
  • A proven track record of exceeding sales goals and building high-energy teams
  • Strong CRM knowledge (Service Titan a plus) and a disciplined approach to sales processes
  • Excellent communication, coaching, and time management skills
  • A passion for developing people and driving performance

Benefits:
Full benefits including Medical, Dental, Vision, Life Insurance, 401(k), and PTO

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Job Tags

Full time,

Similar Jobs

ESPLING JEWELERS

Jewelry Consultant, Sales, Service Job at ESPLING JEWELERS

 ...Job Description Job Description We are seeking a JEWELRY CONSULTANT to become an integral part of our team! You will be responsible for selling products, merchandise, and services in a retail setting. We support education in jewelry. The job starts with two weeks... 

SHEIN

Senior Training Specialist Job at SHEIN

 ...industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary The Training/Senior Training Specialist for Warehouse Operations is responsible for # Developing, implementing, and overseeing comprehensive training... 

Macy's

Merchandise Manager (Miami) Job at Macy's

 ...$54,700-$91,000 Annually** based on job, location, and schedule Job Description Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations... 

Whole Foods Market

Ecommerce Specialist Job at Whole Foods Market

Ecommerce Specialist Location Austin, TX : A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants... 

The Enterprise by IR

Island Routes - Groups Operations Supervisor (Bahamas) Job at The Enterprise by IR

Groups Operations Supervisor (Bahamas)*This role is located in the Bahamas*The IR Groups Operations Supervisor is responsible to manage the achievement of the sales revenue targets through support to the Director of Sales, Groups and through initiating contact to both...