Job Description

Job Overview

The Customer Service Representative will be a vital part of our team, providing essential support to our sales force by conducting research, preparing insightful reports, and handling various information requests. This role requires assisting in multiple areas to keep our daily operations running smoothly. You will communicate and collaborate with Sales Consultants, customers, and leadership, demonstrating flexibility to adapt to changing priorities.

About Us

At Cellular Sales, our priority is our team members, as we believe they are our most important customers. We foster a family-like culture and offer a competitive compensation package, a defined career path, and an industry-leading training and development program. We are recognized as a market leader in mobile technology consulting, constantly striving for excellence. Our collaborative and innovative environment fuels our sustained success, and we seek individuals who are eager to contribute to our impactful journey.

In this role you will:

• Manage customer interactions by accepting, resolving, or escalating calls while ensuring comprehensive documentation and follow-up processes.
• Address and resolve sales representatives' inquiries and complaints effectively.
• Coordinate necessary documentation within online reporting systems as needed.
• Utilize internal databases to access and research customer accounts and history.
• Communicate with customers by phone to provide accurate information about our products and services.
• Maintain thorough records of customer interactions, including inquiries, complaints, and follow-up actions.
• Consistently follow up to ensure effective resolution of customers' issues.

What We Are Looking For:

• Accountability: Taking responsibility to prevent issues and address problems proactively.
• Customer Focus: Understanding customer needs and prioritizing their satisfaction.
• Oral Communication: Clearly expressing ideas and information effectively.
• Problem Solving: Identifying problems and finding effective solutions.
• Teamwork: Collaborating well with others to achieve common goals.
• Written Communication: Writing clear, organized, and grammatically correct reports and documents.

Required Education and Experience

• High School diploma or equivalent required.

Preferred Education and Experience

• Proficiency in Excel is highly preferred.

Additional Qualifications:

Skills:

• Active Listening: Understanding and engaging with what others say.
• Service Orientation: Eager to assist customers actively.
• Coordination: Adjusting actions based on others' responses.
• Time Management: Effectively managing one's time.
• Social Perceptiveness: Being aware of and understanding others' reactions.
• Monitoring: Evaluating performance to make improvements.
• Active Learning: Acquiring new knowledge for effective problem-solving.

Abilities:

• Deductive Reasoning: Applying general rules to specific problems.
• Problem Sensitivity: Recognizing when issues may arise.
• Updating Knowledge: Staying current with new information and systems.
• Planning and Prioritizing: Organizing work efficiently to meet deadlines.
• Administrative Activities: Handling daily administrative tasks smoothly.
• Accuracy: Performing duties with precision.

Classification & Benefits

The classification is Non-Exempt. Compensation will depend on your skills and experience. Cellular Sales offers benefits including medical, dental, vision, 401(k), sick days, short-term and long-term disability, flexible spending accounts, paid holidays, and life insurance.

Compensation

• Monthly call goal: 1400 calls = $600
• Appointment goals:
  • 43 appointments = $1,450
  • 33 appointments = $900
  • 24 appointments = $450
• 50% commission from appointments made = approximately $300

Hourly Rate: $10.88

Work hours: 40 hours per week, 10 am - 6 pm

Estimated total earnings: between $2,950 and $3,950, depending on performance.

This position is in-office, not remote.

Other Benefits:

Participate in monthly sales contests with bonuses of up to $500 on top of commissions and enjoy a fun team-oriented selling environment.

Other Duties:

This job description is not exhaustive and may change as needed.

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