Job Description

Facility Coordinator

Washington, D.C

$51K - $53K

M-F, 8am - 5pm

The Facility Coordinator provides essential support for daily facility operations with focus on service delivery, event assistance, and administrative functions. This role helps maintain facility services by supporting the events calendar, assisting with team assignments, monitoring communication channels, and processing service requests in Service Now. The position requires strong organizational skills, effective communication abilities, and the capacity to handle multiple tasks while ensuring quality service delivery.

Primary Responsibilities

Service Request Processing (35% of role)

• Process and track Customer Request Service (CRS) tickets in Service Now

• Update ticket status and information to maintain compliance with service level agreements

• Review open tickets to identify any requiring immediate attention

• Document ticket activities according to established protocols

• Assist with basic reporting on service request activity

• Report recurring issues or patterns in service requests

• Categorize and prioritize incoming service requests

• Follow up on assigned service tickets to ensure timely resolution

Event Support & Assistance (35% of role)

• Support the implementation of the events calendar, ensuring accurate scheduling information

• Execute event setup responsibilities based on specifications and requirements

• Implement event logistics including room configuration, equipment setup, and special arrangements

• Create Service Now tickets for scheduled events and meetings in designated spaces

• Participate in pre-event preparations to ensure readiness

• Complete event setups and breakdown according to established standards

• Follow standardized setup configurations for common meeting arrangements

• Address immediate needs during event execution

Communications & Administrative Support (30% of role)

• Monitor communications channels including email and service request systems

• Respond to routine facilities inquiries and direct complex matters appropriately

• Participate in daily team meetings to review schedules and assignments

• Maintain communication with building occupants regarding facilities matters

• Follow weekly team schedules based on assigned responsibilities

• Apply proper documentation practices for service requests and event support

• Support quality control measures through consistent service delivery

• Provide coverage during busy periods or team member absences

Additional Responsibilities

• Implement tactical plans as directed by Facilities Management

• Provide facility-specific support for projects as assigned

• Perform routine facility management tasks

• Support special events for the client or JLL

• Assist with conference room setup and reservations

• Help coordinate scheduled maintenance activities

• Monitor office/facility conditions and report issues

• Interact professionally with clients, visitors and guests

• Follow up with customers to ensure satisfaction

• Provide information to vendors and service providers as directed

• Support security protocols and procedures

• Assist with basic budget-related documentation

• Report budget variances as identified

Key Performance Indicators

• Timely completion of assigned tasks according to established standards

• Service Now ticket update accuracy and timeliness

• Response time to assigned inquiries and requests

• Productivity and task completion rates

• Customer feedback on service quality

• Documentation accuracy and completeness

• Adherence to established protocols and procedures

Schedule and Workload

• Full-time position, Monday through Friday during standard business hours

• Occasional schedule adjustments may be required for special events

• Attendance at daily team coordination meetings

• Work volume may increase during busy event periods

Qualifications

• Minimum of 2+ years of experience in facilities support, administrative services, or related field; or entry-level with relevant education/training

• Experience in facility operations, event support, or administrative tasks

• Customer service experience preferred

• Professional demeanor and communication skills

• Ability to organize and prioritize work effectively

• Capable of working independently and following instructions

• Basic proficiency in MS Office applications

• Good organizational skills and team-oriented approach

• Familiarity with basic reporting and documentation processes

• Capable of lifting at least 50 lbs. and using a ladder up to 25'

This position reports to the Senior Facility Coordinator or Facilities Manager and works collaboratively with the facilities team to deliver consistent service across building operations, with emphasis on event support and administrative functions.

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