Job Description

Job Description

Job Description

OBJECTIVE / ACCOUNTABILITY

Midwest Groundcovers is seeking a full-time IT Helpdesk Specialist to join our team at our office in Maple Park, Illinois. This position is ideal for a tech-savvy individual with strong problem-solving skills and a customer-oriented mindset. The role will primarily focus on providing technical support to our employees.

The IT Helpdesk Specialist is responsible for resolving a variety of technical issues, including hardware and software troubleshooting, network connectivity, and user account management. A successful candidate will possess excellent communication skills and the ability to explain complex technical issues in clear and understandable terms.

This position requires a strong ability to multitask, prioritize tasks, and work independently. The ideal candidate will be a quick learner, adaptable, and enjoy working in a fast-paced environment. Bilingual - English/Spanish speaker required.

Functions/Corresponding Tasks :

Network Support Duties

• Troubleshoot network problems and resolve

Software Support Duties

• Install existing software from network to PC's
• Install new software to appropriate PC's
• Serve as liaison between users and software support

Hardware Support

• Help maintain physical PC's, servers, printers, laptops, etc.
• Install new hardware purchased by the Company
• Assist in maintaining network hardware/servers
• Move hardware as needed
• Install any needed hardware to existing equipment (expansion, upgrades, etc.)

Tele-Communications

• Company phone systems - be familiar with systems and act as technical support
• Work with phone companies to maintain voice and data lines as needed.

User Support/Training

• Support user via current request system
• Support remote users -VPN users
• Answer questions and solve problems that users have regarding the various systems we have in place.
• Support user training classes
• Create the necessary documentation relating to user training and support

System Documentation

• Document and maintain company assets in Helpdesk software

Required Skills:

• Verbal Communications – clear, concise, timely, professional
• Proficient in English and Spanish
• Computer Skills – must be strong – hardware, software, network
• Programming Skills – needs to know PowerShell, Access, Excel, Batch
• Experience with ERPs. Microsoft Business Central experience a plus
• Organizational – strong skills needed as prioritization of tasks are very important.
• Team Player – it is necessary to be involved with multiple departments and personnel.
• Must deal with both internal and external customers.
• Attitude – must be positive, upbeat and professional.
• Business is seasonal and workloads will be heavy ‘in season’.
• Patience – is needed in dealing with employees with a wide variety of skill levels and abilities.

Education/Experience/Pre -requisites:

• Associate’s degree in Information Technology or similar field
• 2+ years in a similar environment
• Strong computer/IT training is a must, with ongoing emphasis on education.

BENEFITS

• Medical, Dental and Vision insurance options
• Employer paid life and short term disability insurance
• 401k
• Paid time off and paid holidays
• Employee discounts

ABOUT THE COMPANIES

Midwest Groundcovers

Proudly ranked as a 2024 Top Work Place in several categories, including Woman-Led companies and Cultural Excellence for Professional Development. Midwest Groundcovers has been growing and propagating over 20 million of the finest wholesales plants in the Midwest. Although Groundcovers are our specialty, Midwest Groundcovers’ plant offerings include Evergreens and Broadleaves, Deciduous Shrubs, Perennials, Ornamental Grasses, Vines and Native Prairie, Wetland and Woodland species. We are leaders in the Green Industry in partnering with landscape architects, landscape designers, green roof and plant professionals to create inspiring planting combination solutions. Experts in plants for Midwestern durability and sustainability for over five decades.

Midwest Trading

Proudly ranked as a 2024 Top Work Place in several categories, including Woman-Led companies and Cultural Excellence for Professional Development. Midwest Trading is a wholesale supplier leading the Green Industry in Chicagoland with sustainable products for over 40 years. We specialize in greenhouse and nursery mixes, custom-engineered soils for green roofs, bioswales and rain gardens. We also provide landscape mulches, soil amendments, and horticultural supplies.

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