Job Description
Job Title: Japanese Bilingual Customer Service Associate
Location: Irvine, CA
Hours: 8am - 5pm M-F (Onsite)
Visa: We do not sponsor work visas; however, w e accept OPT candidates for the duration of their OPT period.
Job Summary:
The Customer Service Associate will be responsible for providing exceptional customer support via inbound and outbound calls, email communication, and proactive issue resolution. Your fluency in both Japanese and English, coupled with your problem-solving skills, will be crucial in ensuring customer satisfaction and fostering strong relationships. We welcome OPT candidates and offer employment for the duration of their OPT period.
Responsibilities:
• Answer inbound customer calls promptly and professionally, addressing inquiries, providing information, and resolving issues effectively.
• Initiate outbound calls to follow up with customers, provide updates, or gather additional information as needed.
• Respond to customer emails in a clear, concise, and timely manner, ensuring all inquiries are addressed thoroughly.
• Identify and analyze customer issues, utilizing available resources and problem-solving skills to determine the best course of action.
• Document all customer interactions accurately and efficiently in the relevant systems.
• Escalate complex issues to the appropriate departments or personnel when necessary.
• Maintain a thorough understanding of our products, services, and company policies to provide accurate information to customers.
Strive to exceed customer expectations by providing proactive solutions and a positive service experience.
• Collaborate effectively with team members and other departments to ensure seamless customer support.
• Adhere to all company policies and procedures.
Qualifications:
• Fluency in both Japanese and English (written and verbal) is required.
• Excellent communication and interpersonal skills, with a professional and empathetic phone manner.
• Strong problem-solving and decision-making abilities.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in using computer systems and navigating various software applications.
• Previous customer service experience is preferred but not required.
• Bachelor's Degree; or a combination of equivalent experience and education.
Job Tags
Visa sponsorship, Work visa,
Similar Jobs
Outsource
...Job Description Job Description Entry Level Recruiter / Sales Outsource is the largest staffing firm in the nation specializing in the placement of low voltage and electrical talent. We are on the hunt for energetic leaders who are driven, self-motivated and looking...
Lowes
...Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g.,... ...and eligibility, please visit our benefits page. . Lowes is an equal opportunity employer and administers all personnel...
Patriot Enterprises LLC
...Patriot Enterprises will provide the Army National Guard (ARNG) Military Funeral Honors (MFH) and Survivor Outreach Services (SOS)... ...608-1, and the IMCOM Operations Manual. Act as liaison with civilian and military service providers and assume lead responsibility for...
Workout Anytime - Wilkins
...Job Description Job Description Workout Anytime Lake Wheeler/Wake Forest is in search of a social media intern! The ideal person for this position would be someone in college/graduated college, has a passion for social media, and is looking for a chance to build...
INEOS Acetyls
...Job Description INEOS Acetyls, a global leader in the chemicals industry, is seeking a Procurement Manager to oversee sourcing, supplier management, and team leadership for our Texas City operations. This position requires a Bachelors degree and is ideal for a...