Job Description

Medical Assistant

Summary:

Summit Health's Medical Assistants are responsible for the daily patient care and flow of the department. MA's will gather medical histories, prepare patients for exam, assist with procedures, prepare and administer medications, deliver patient instructions and anticipate the needs of the provider they are working with while relating to the needs of the patients' care.

Essential Job Functions:

• Prepares the examination room. Escorts patient into the room. Cleans examination room when exam is complete.
• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
• Maintains efficient patient flow.
• Communicates & provides care consistent with age, cultural, spiritual and developmental needs of the patient.
• Answers the telephone in an appropriate manner. Directs calls and/or takes accurate messages.
• Schedules appointments accurately and appropriately according to departmental guidelines.
• Consistently and accurately stocks examination rooms with all necessary supplies.
• Reconciles encounters daily and accurately, according to policy guidelines.
• Effectively communicates problems, concerns or issues to the Supervisor and/or Manager appropriately and promptly.
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
• Reviews and updates medication list and accurately documents known allergies in the Electronic Health Record (EHR). Demonstrates an understanding of prescription control and prescription refill procedures.
• Accurately documents allergies in EHR.
• Facilitates transition of care to UCC/Hospital.
• Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
• Employs appropriate and timely use of Tasking in EHR.

General Job Functions:

• Responsible for assisting physician, PA or NP with clerical duties, patient flow, patient care and procedures.
• Demonstrates flexibility with various work schedules.
• Other duties as required.

Education, Certification, Computer and Training Requirements:

• High School Diploma or GED preferred. Accredited CMA, RMA or EMT program, highly encouraged.
• Experience as Medical Assistant, CMA, RMA, EMT preferred. If no previous experience as a Medical Assistant, in-house training will be required, as applicable as deemed appropriate by Clinical Operations.
• Upon hire and beyond, existing certification and/or license of CMA, RMA, or Oregon State EMT-B or EMT-P must be maintained.
• BLS certification.
• Excellent customer service skills.
• Ability to be a team player.
• Ability to deal with difficult personalities.
• Ability to communicate in English, both orally and in writing.
• Ability to organize and perform multiple tasks in a timely manner.
• Basic proficiency in computer use.
• Knowledge of medical office and terminology preferred.
• Experience with patient care equipment preferred.

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