Job Description

A well-established and growing Medical Billing & Coding company based in North Orlando.

Job Description

A Front Desk Medical Billing Patient Advocate is responsible for handling billing and insurance claims. Job duties include answering telephones and responding to and sending faxes and/or emails, responsible for incoming and outgoing mail. In addition to scheduling patient visits and assisting with questions about the facility, the front desk candidate will also receive patient payments, record them in a database and provide receipts to patients, work within multiple EMR (Electronic Medical Records) platforms, clearinghouses, and payor portals. The candidate must strive to deliver the highest of customer service standards. This position works collaboratively with the Account Management team and in accordance with established billing and collections policies and procedures.

Position is NOT remote - 100% in an office atmosphere

ACCEPTING Entry Level candidates - if you meet these requirements:

1) Customer service background: hospitality, retail, call center, etc

2) Tech savvy - can navigate through software (after training) and can pick up training quickly

3) Certificate for medical billing and/or coding

4) Can handle multiple tasks & is detail oriented

5) Can work independently, is dependable, is responsible and is looking for a CAREER and not just a paycheck. 

Qualifications

Preferred 2 years’ experience in a front desk medical office position BUT will open this position to Entry Level candidates with little to no experience

Experienced and comfortable with calling insurance companies OR is comfortable with speaking on the phone & is articulate

Preferred 2-4 years of college OR customer service background OR has completed or in school for medical billing. 

Strong verbal and written communication skills as you will be speaking with patients, insurance representatives, medical billing staff, and/or Account Management team on a weekly basis

Must have worked with EMR software OR is "tech savvy" and is willing to learn new software

Anatomy and medical terminology knowledge preferred BUT not required. 

Experience with taking phone calls, scheduling appointments, taking patient payments OR has customer service background BUT MUST be comfortable with speaking on the phone. 

Must maintain HIPAA standards

Ability to work in a fast-paced environment while remaining calm and professional

Must be able to multi-task and balance numerous priorities

Strong customer service orientation

Excellent organizational skills and must be detailed oriented

Proficiency in Microsoft Office specifically Excel and Word

Strong computer and typing skills

Positive, friendly, approachable disposition

Must have the ability to work independently with effective time management skills

Experience calling payers for claim status is extremely helpful BUT not required

Knowledge and experience in Insurance Verification and Authorizations is preferred BUT not required

Additional Information

POSITION DESCRIPTION (ESSENTIAL FUNCTIONS)

HIGH VOLUME calls: Inbound & Outbound. 70% of day will be on the phones.

Obtains revenue by recoding and updating financial information; recording and collecting patient charges; filing, collecting and expediting third-party claims.

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; assisting with placing orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Protects patients’ rights by maintaining confidentiality of personal and financial information

Contributes to team effort by accomplishing related results as needed

Answer telephone calls from patients requesting to make a payment, schedule an appointment, etc.

Responsible for all incoming and outgoing mail

Responsible for sending and receiving faxes to necessary parties

Protect the security of medical records to ensure that confidentiality is maintained

Enter data, such as history and extent of disease, diagnostic procedures, and treatment into computer database

Compile, abstract and maintain patient medical records to document condition and treatment

Review records for completeness, accuracy, and compliance with regulations

Other tasks as deemed necessary

PHYSICAL REQUIREMENTS

MUST be able to wear telephone headset for 70% of your day

MUST be able to use a landline telephone/phone through PC software to speak to patients, clients, insurance companies and/or assigned by senior management. ‘

MUST be able to verbally speak without accommodations – face to face, through landline, through PC phone, video conferencing

and/or other means required to perform job duties.

MUST be able to view computer screens for the duration of your work shift.

Continuous sitting throughout the work shift

Repetitive movements of hands, fingers and arms for typing and/or writing during work shift

Must be able to work standard office equipment: computers, fax machines, copiers, printers, telephones, etc.

Frequently bends, kneels and crouches

Must be able to read small print

Stooping and bending to files, supplies, mobility to complete tasks

Frequently lifts, carries or otherwise moves and positions objects weighing 10-20lbs

Ability to reach with hands and arms

Must be able to handle stress

Work requires hand dexterity for office machine operation

PERFORMANCE MANDATES

Client communication returned within 24 hours

Patient Communication returned within 24 hours

Internal organizational communication returned within 24 hours

Attendance and participation in area, client and organizational meetings

Timely completion of all required and staff development elective education courses

The constant ability to remain professional and respectful in all internal and external communication

Other position related duties as identified by leadership

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