Overview Join to apply for the Mobile Device Analyst role at Apex Systems . Job #: 2088790 Location: Boston, MA (5-days on-site) | Duration: End Date 6/30/26 | Rate: Negotiable Based on Experience Account : MBTA position; please submit updated resume to the account manager as directed in the message. Position Summary The MBTA is seeking a detail-oriented and proactive Mobile Device Analyst to support the daily operations of its mobile device fleet. This role will be responsible for provisioning, tracking, and supporting mobile assets—including smartphones, tablets, and SIMs—to ensure seamless enterprise functionality across MBTA departments. Key Responsibilities Device Management & Provisioning Manage full lifecycle of mobile devices: ordering, activation, configuration, deployment, and decommissioning. Support Android, iOS, MiFi, and machine-to-machine services. Inventory & Asset Tracking Receive and log all mobile device orders. Maintain accurate inventory records. Assist with audits to reconcile physical and digital inventory. User Support & Helpdesk Operations Provide technical support for mobile device issues including connectivity, app functionality, and setup. Use ServiceNow or similar ticketing systems to manage support requests. Vendor & Portal Management Use the Verizon Enterprise Portal for device ordering, account management, and troubleshooting. Configure and manage devices using Mobile Device Management (MDM) platforms, preferably Intune. Collaborate with vendors to resolve service issues and escalations. Required Skills & Qualifications Experience managing large-scale mobile device fleets in an enterprise setting. Proficiency with Verizon Enterprise Portal for device and account management. Strong understanding of wireless plans and data usage optimization. Hands-on experience with MDM platforms (Intune preferred). Familiarity with helpdesk systems like ServiceNow. Working knowledge of Android and iOS operating systems. Excellent communication and customer service skills. Strong organizational skills and attention to detail. Benefits & Workplace Details Apex Systems offers a range of benefits, including medical, dental, vision, life, disability, and other insurance plans, plus an ESPP and 401K with company match after 12 months. Additional programs include HSA, EAP, professional development resources, and access to certification discounts and leadership courses. Apex also provides career coaching and a Welcome Packet with details on benefits and resources. EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department at info@apexsystems.com or 844-463-6178. Apex Systems is part of the Commercial Segment of ASGN Incorporated. NYSE: ASGN #J-18808-Ljbffr Apex Systems
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