Job Description

Position: Program Manager - I

Location: Remote (USA)

Duration: Contract

Job ID: 168687

Job Overview:

Join a dynamic team dedicated to showcasing customer success stories and the transformative use of technology. As a Lead of Customer Story Development, you will play a pivotal role in capturing and presenting impactful customer use cases and successes. Reporting to the Senior Director of Customer Story Development, you will transform complex technical and business stories into compelling narratives that resonate across various platforms. This role is ideal for a creative, collaborative, and technically curious individual with a passion for storytelling and customer engagement.

Responsibilities:

• Customer Engagement: Conduct in-depth interviews with customers to extract detailed use cases, document challenges, and articulate impactful solutions and outcomes. Build and maintain trusting relationships with customers to ensure their stories are told effectively.



• Story Development: Assist in the creation and approval of customer stories, ensuring alignment with the latest messaging and showcasing inspiring use cases in a clear and relatable manner. Collaborate closely with internal teams, including marketing, creative, product, and sales, to ensure a cohesive and strategic approach to storytelling.



• Strategic Collaboration: Work closely with internal stakeholders to ensure stories align with broader business goals and resonate across various platforms and audiences. Develop strong partnerships with key stakeholders and executive sponsors across Marketing, Product, and Sales to ensure alignment and capture relevant feedback.

Qualifications:

• Technical Marketing: Experience in marketing, communications, or a related field, with a strong emphasis on technical product marketing, customer engagement, SaaS, and AI.



• Product Storytelling: Ability to unpack business challenges, opportunities, and technical use cases and transform them into cohesive, marketable narratives that engage, persuade, and are easy to understand.



• Customer Interviews: Experience conducting in-depth interviews with customers to document challenges, extract detailed product use cases, and articulate impactful solutions and outcomes accurately and effectively.



• Clear Communication: Exceptional ability to converse about SaaS technology, delve into technical concepts and challenges, and communicate complex technical details in a clear, compelling manner.



• Independence and Adaptability: Ability to work independently in a fast-paced environment, taking evolving stakeholder and business needs in stride and with a bias for action.



• Cross-Team Collaboration: Can effectively navigate obstacles and find win-win scenarios with peers to ensure stories align with broader business goals and are consistent across every deliverable.

Preferred Skills:

• Experience with Salesforce products and the broader SaaS, AI, and B2B technology landscape.



• Experience as an end-user of Salesforce technology, such as Sales Cloud, Slack, Tableau, etc.



• Constant curiosity to seek the most exciting aspects of stories and a high bar for excellence in all work.



• A background in consulting or agency work, equipping you to navigate evolving landscapes and engage effectively with executive stakeholders.

 

 

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.



• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.



• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $50 - $55

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

Job Tags

Full time, Contract work, Agency work,

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