Job Description

Scope of Position

The Revenue Manager is responsible for working with the Revenue and Sales team in determining strategic goals and tactical efforts, which drive revenue to the hotel. The position is emphasized in overseeing the group segment and driving the hotel group strategy forward.

The Revenue Manager will participate in lead business evaluation activities, communicating group strategy and evaluating all group sales opportunities in partnership with the Sales Managers. After total customer and opportunity consideration, he/ she will determine the optimal pricing options or alternate date/property options for each lead. The manager will also facilitate the evaluation process with the inclusion of customer intelligence as provided by the Sales Manager, ensuring a fast and accurate response to all group sales opportunities.

Requirements

• Minimum of 2 years’ experience as a Revenue Manager or 4 years’ experience as Sales Manager, Reservations Manager or in a related area.
• Knowledge of hotel revenue management concepts, processes, and strategies (including sales cycles and trends, account management, pricing, and inventory management).
• Ability to analyze information, identify current and potential problems and propose solutions.
• Understand group reservations and room block process.
• Excellent organization and time management skills.
• Good interpersonal skills.
• Strong problem solving and analytical abilities.
• Ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data.
• Proven experience in analysis and problem solving required.
• Highly organized with the ability to manage multiple priorities under time constraints is key to the success of this individual.
• Attention to Detail

Responsibilities

• Provides business evaluation functional expertise and leadership to sales.
• Partners with Sales team and seek to understand customer value for JW Marriott Miami Turnberry Resort & Spa throughout the business evaluation process
• Provides sales associates business evaluation decisions analysis and philosophies.
• Understands and accurately represents JW Marriott Miami Turnberry Resort & Spa sales needs.
• Facilitates the sales process by ensuring fast and accurate response to all sales leads via Business Evaluations
• Performs displacement analysis.
• Reporting and Communication Skills
• Generates and analyze Daily/Weekly/Monthly Reporting including but not limited to Group, Catering Pace and Function Space. Identifying trends and key insights to support decision making.
• Analyze function space daily for optimization where applicable
• Determines pricing options for leads – group, transient and catering.
• Ensures that rate restrictions, sales and function space strategies, are communicated, implemented, and modified as market conditions fluctuate.
• Conducts need date evaluations and communicate information on Market Strategy and Revenue Analysis.
• Serves as the sales and customer advocate for the hotels.
• Develops and manages internal key stakeholder relationships.
• Provides targeted and timely communication of results, achievements, and challenges to the stakeholders.
• Provides recommendations to improve the effectiveness of revenue management processes.
• Communicates market direction to revenue management, sales, and hotel leaders.
• Participate in the weekly and long-range forecasts.
• Participate in weekly group projections meetings, and daily function space
• inventory management tasks.
• Works with sales strategy team to ensure proper pricing and positioning of JW Marriott Miami Turnberry Resort & Spa.
• Leads weekly Group Pick up meeting
• Works with the Event Management Team on updating group projections, and function space review.
• Attend sales strategy meetings to obtain input on weekly and overall sales strategy.

Education

• 2-year degree from an accredited university; 4 years’ experience in the revenue management, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to collect, evaluate and interpret varied data, evaluate alternatives, and reach sound conclusions.
• Ability to use word processing, graphics, spreadsheet, and database programs to develop reports, databases, and communications materials.
• Ability to coordinate multiple projects and meet critical deadlines.
• Ability to add, subtract, multiply, or divide quickly and correctly to solve work-related issues.
• Ability to meet deadlines and work under pressure.
• Ability to work flexible schedules including holidays and weekends.

Physical Requirements

• On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
• Intermittently twist to reach equipment or supplies surrounding desk.
• Use the telephone and computer keyboard daily.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

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