Job Description
TECH COACH DESCRIPTION
Tech Coach: A tech coach is a professional individual who is passionate about helping others achieve their best life. They achieve this outcome by utilizing clear and efficient communication skills to fully empower their clients, offering education, guidance, and support through each step of the Cereset process.
A tech coach is also highly informed on all aspects of the brain and brain function and is well versed in applying BrainEcho technology in client settings to help their clients achieve their wellness goals.
A Tech Coach is:
Personable, friendly, and approachable.
Customer service oriented.
Professional in both appearance and demeanor.
Discreet and respectful.
Knowledgeable and fully informed.
Clear and efficient communicator.
Motivated and passionate about helping others.
Wellness and health-minded.
A Tech Coach is able to:
Multi-task while maintaining excellent customer service.
Follow explicit instructions exactly as outlined.
Self-regulate and self-motivate.
Maintain client confidentiality at all times.
Operate efficiently in a fast-paced environment.
Be on their feet for the majority of the day.
Bend at the waist, bend at the knees, crouch, and kneel for several minutes at a time while applying sensors to the client's scalp.
Interact physically with clients regularly. This interaction includes:
Placing sensors directly on the client’s scalp.
Removing sensors from the client’s scalp.
Cleansing the client’s scalp post-session.
Operate PC-based software as trained.
Tech Coach Duties and Responsibilities:
Educate, empower, and guide clients through the Cereset process step-by-step.
Follow session procedures as outlined by Cereset Standard Procedure Guidelines.
Communicate with clients about their experiences, their goals, their progress, and their outcomes following Cereset coaching guidelines.
Clearly document all appropriate client communication as defined by communication procedures.
Answer client questions and inquiries about our technology and services.
Qualify clients for appropriate scheduling.
Clean and maintain an attractive lobby.
Prepare the session rooms pre-session.
Greet clients upon arrival and assist with welcome paperwork.
Clean session rooms post-session.
Operate all Cereset hardware and software components.
Test Cereset hardware. Some basic troubleshooting will be required.
Monitor sessions for reliable data and intervene when data compromise is noted.
Analyze session data and choose appropriate Non-Standard Protocols when appropriate (Level 2).
Create Orientation, Exit, and Progress Reports for the client utilizing standardized notations as outlined.
Follow up with past clients as outlined by the Cereset Follow-Up Procedures.
Position Requirements:
Professional experience in a customer service position or the health/wellness industry.
Proficient with basic PC software and operations.
Friendly and open demeanor with a professional appearance.
Self-directed, responsible, and effective communicator.
A desire and passion to support others in reaching their wellness goals.
Associate or Bachelor’s degree in any field, with a health and wellness focus preferred.
Possible evening or weekend availability.
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